How To Request Services

Requests for services may be made by telephone using a toll-free number 1.866.761.6572 or the local number for each county.

  • Allegheny County 412.255.6700
  • Beaver County 724.378.0595
  • Butler County 724.282.3888
  • Lawrence County 724.658.2677

Lines are busy, but telephone messages may be left between 9:00 a.m. and 1:00 p.m. each day, excluding major holidays. Access for non-English speakers is provided.

In addition, requests for services may be made using our online website and mobile application. Individuals will get a call back from our intake unit, typically within 1 business day.

Requests for services may also be made by walking into any of our offices located in Pittsburgh, Bridgewater, or New Castle. There is no physical office in Butler County but services can be requested by walking into any office. Walk-ins are welcome between 9:00 a.m. and 3:00 p.m. in all offices (Bridgewater and New Castle close for lunch from 12:00 p.m. to 1:00 p.m.). Those with emergencies or who lack telephone access will have a case opened immediately while those without will be asked to use the telephone or online web/mobile application.

Requests for elder law services in Allegheny County can be made by contacting a senior center if the caller is 60 years of age or older.

Requests for Protection from Abuse services in Allegheny County can be made by contacting the Family Division of the Allegheny County Court of Common Pleas.